Warranty & Returns
Limited warranty: 12 months against manufacturing defects (excludes misuse, physical damage, liquid exposure, modified firmware).
RMA process: contact support → troubleshoot → RMA approval → ship device.
Returns: 30‑day return window for unopened devices (consumer rights may vary).
Refunds: issued to original payment method upon inspection.
Contact & Legal
United States: Block, Inc. (CIK: 0001512673)
1955 Broadway, Suite 600, Oakland, CA 94612, USA.
Outside the US: Block Global B.V. (KvK: 90137953)
Claude Debussylaan 12, 1082 MD Amsterdam, Netherlands.
Support: support@jupwal.com