Warranty & Returns

Limited warranty: 12 months against manufacturing defects (excludes misuse, physical damage, liquid exposure, modified firmware).

RMA process: contact support → troubleshoot → RMA approval → ship device.

Returns: 30‑day return window for unopened devices (consumer rights may vary).

Refunds: issued to original payment method upon inspection.

Contact & Legal

United States: Block, Inc. (CIK: 0001512673)
1955 Broadway, Suite 600, Oakland, CA 94612, USA.

Outside the US: Block Global B.V. (KvK: 90137953)
Claude Debussylaan 12, 1082 MD Amsterdam, Netherlands.

Support: support@jupwal.com